Frequently Asked Questions

We are working tirelessly to get answers to your questions. However, a submitted question may require us to reach out to a campus or department to provide you accurate information. Please be patient as we will answer your questions within a 24 hour period.


Question: When can seniors pick up their cap and gowns? 

Answer: Balfour will be on campus to deliver caps and gowns on Thursday, May 7th from 9AM-12PM. This is a drive through delivery (stay in your vehicle)!  Drive in the front tear drop and someone will verify your name and identification.  You must bring an ID or receipt in order to pick up your items. If you still need to purchase, bring $65 (exact cash) or credit card.

 

If you are not available at this time, Balfour leaves the items with the office.  The office is staffed on Tuesday-Thursday 7:30-3:30 and also Thursday 4-6. An ID/receipt is required.

Graduation cords and NHS collars will also be distributed May 7th.


Question: How will our students be able to pick up their items left at school now that they are not going back? For example: notebooks in class, band hall items, or clothes in athletics.

Answer: Campus administrators are in the planning stages of establishing procedures for pick up of items left behind by students. Once the procedures are in place, they will be communicated with all parents.


Question: What is the plan for UIL activities and events for the 2019-2020 school year?

Answer: This statement was released by UIL, today, April 17, 2020. “With the recent order by Governor Abbott closing schools for the remainder of this school year, and in an effort to help protect the health and safety of Texans, all remaining UIL activities for the 2019-2020 school year are now cancelled. Practices, rehearsals and workouts remain suspended until further notice. The previously communicated information allowing remote instruction remains in place. We will work closely with schools to determine the best course of action moving forward, including relaxing coaching restrictions in some ways to allow students to prepare for the coming year. All of those decisions will be communicated out to schools once we have them finalized.”


Question: What do I need to do if my child is still in need of a laptop?

Answer: The SFISD Technology Services Team is available for staff, students and parents Monday – Friday, 7:30 am – 6:00 pm. Our staff looks forward to supporting you and your child’s needs as we continue the journey of transitional learning. Email techhelpdesk@sfisd.org for technology questions OR submit your question by clicking the Parent Technology Help Desk Form. You should hear back from a campus technician within 2 hours.


Question: Based on the President’s decision to Stay At Home until April 30, 2020, to help prevent the spread of the COVID-19 pandemic, what is SFISD’s decision regarding keeping the district closed through April 30th?

Answer: SFISD joined with regional school districts to close all District facilities through April 10, 2020, in an effort to support the nation's need to diminish the curve of the COVID-19 pandemic.  Our district leadership continues to remain vigilant in accessing information, direction and guidance from reliable sources such as the Center for Disease Control and Prevention (CDC) and local and state agencies. We will continue to communicate updates on our website, social media channels, School Messenger and Skyward email system as decisions are made regarding the District’s facility closure.


Question: What about UIL Competitive events?

Answer: Santa Fe ISD previously communicated that all UIL activities (athletics, fine arts and UIL academic competitions) were suspended until March 30th. Given information related to school closures available at this time, the University Scholastic League (UIL) is extending that timeframe. UIL games and contests will resume no earlier than Monday, May 4th. Prior to that date, to allow students and schools to reenter competition, UIL will provide a reasonable acclimatization period for rehearsals and practices to occur, consistent with the advice of local, state and federal officials. UIL officials will be providing more guidance on district and post-season date adjustments related to this extension in the coming days. As a District, we will continue to communicate any additional information we receive from UIL.


Question: Will there be communications in Spanish?

Answer: Many of the communications sent through the District are placed on the website at www.sfisd.org. If you go to the Home page, at the top right is a Translate button. Click that button and you can scroll and select Spanish. The entire website is then translated. If you need assistance with questions on a campus, please contact your child’s campus and they will be able to help you as well.


Question: What if I do if I do not have a computer or internet?

Answer: Computer Needs: Campuses will be contacting parents and will discuss any technology needs or concerns that you may have.

Answer: Internet Needs: COMCAST internet covers the majority of Santa Fe ISD and offers the “Internet Essentials” program for any household eligible for the free and reduced lunch program. If a family would like to apply for the Federal Meal Program, please click this link Yum Nutrition Services. As of March 16, 2020, the “Internet Essentials” program will be free to these households for 60 days; however, a family must apply, be approved and schedule installation of the necessary equipment in the home. The link for this COMCAST program is www.internetessentials.com.

 

Additionally, COMCAST is unlocking all the Wi-Fi hot spots and access will be free temporarily. The free Xfinity Wi-Fi hot spots can be found at http://wifi.xfinity.com/


Question: What about Pre-K Registration?

 Answer:Santa Fe ISD is following the Center for Disease Control and Prevention regarding social distancing. At this point, all District events scheduled from March 16, 2020, through April 10, 2020, have been postponed. This event will be re-scheduled upon our return.


Question: What if my child was ill before Spring Break and was unable to complete coursework?

Answer: Please contact your child’s campus for guidance on make-up work.


Question: What if I have a 1st grader and 6th grader, will they both be receiving school work on the computer? Are we doing online classes for seniors? Online school? At Home Learning?

Answer: Parents and students will be contacted by Friday, March 20, 2020, regarding learning options for their student/s. Once you are contacted, if you have concerns please contact your child’s campus administrator. Beginning March 23, 2020, our district will be providing those instructional learning options with the parents and students.


Question: What about AP tests that we have paid for? Will they still be able to take it?

Answer: The District is awaiting guidance and information from the College Board. Once we receive this information, we will share it with students and parents.


Question: What is the plan for prom, graduation and delivery of caps and gowns?

Answer: At this point, all District events scheduled from March 16, 2020, through April 10, 2020, have been postponed. There have been no changes to scheduled events after April 10, 2020, at this time.


Question: What if my child needs their Verification Of Enrollment for a driving permit?

Answer: Campus requests for student documents need to be directed to the student’s campus.


Question: Will we have to make-up time lost due to District facility closures?

Answer: The Texas Education Agency (TEA) has provided guidance to districts in this regard: If a district closes based on COVID-19 concerns and cannot meet the 75,600 operational minute requirement, the district may seek additional minute waivers from the agency. Those waivers would only be granted as long as the District commits to supporting students instructionally while absent from school grounds. We will provide more information as we continue to receive additional guidance from the Texas Education Agency.


Question: When will we receive information about our child’s educational opportunities during this closure?

Answer: It is the District’s intent to provide a quality, non-traditional, home educational learning experience for all students based on the input we received from the Parent Survey to better serve all students in the weeks ahead. As of March 18, 2020, seventy-five (75%) of our parents have responded with approximately seventy-seven (77%) indicating that they have full access to internet. The District will ensure instructional support for all students.

 

As we are finalizing plans to deliver instruction to our students at home, we are considering various options to pursue learning remotely. Parents and students should be contacted by Friday, March 20, 2020. Beginning Monday, March 23, 2020, our district will be providing various instructional learning options with parents and students.


Question: How can I access counseling services?

Answer: The District’s intent is to continue to provide counseling support for all students. Schools are finalizing counseling plans to best meet the needs of their students. Should you require immediate assistance from a school counselor, please contact your child’s campus. You may also contact the City of Santa Fe Resiliency Center.

 

The City of Santa Fe Resiliency Center will remain open to answer questions or to assist individuals needing immediate assistance. Their hours are Monday through Thursday, 10:00 a.m. to 7:00 p.m. and Friday, 10:00 a.m. to 5:00 p.m. Or you can call the Resiliency Center at 409-218-7129.


Question: What if I have a computer, but do not have internet?
Answer: COMCAST internet covers the majority of Santa Fe ISD and offers the “Internet Essentials” program for any household eligible for the free and reduced lunch program. If a family would like to apply for the Federal Meal Program, please click this link Yum Nutrition Services. As of March 16, 2020, the “Internet Essentials” program will be free to these households for 60 days; however, a family must apply, be approved and schedule installation of the necessary equipment in the home. The link for this COMCAST program is www.internetessentials.com.

 

Additionally, COMCAST is unlocking all the Wi-Fi hot spots and access will be free temporarily. The free Xfinity Wi-Fi hot spots can be found at http://wifi.xfinity.com/


Question: Is there a technology helpdesk?

Answer: The technology team is developing a way to reach students, parents and staff members experiencing issues. We will communicate with you when this helpdesk becomes available.


Question: What if my child is enrolled in Dual Credit Courses through College of the Mainland?

Answer: College of the Mainland is closed until March 20, 2020. Santa Fe High School will communicate with students regarding Dual Credit; however, it is very important for all Dual Credit students to check with their instructors and their Blackboard accounts. Students should contact their Dual Credit instructor for additional guidance if necessary.


Question: Will there be a change to Perfect Attendance recognition?

Answer: For the purposes of Perfect Attendance recognition, the time period beginning August 19, 2019, through March 6, 2020, will be used for determining recognition.


Question: What about Make-Up Time for Excessive Absences through March 6, 2020?

Answer: All second semester make-up time has been waived for purposes of earning credit and graduating.
When will grades be posted for the 3rd Nine Weeks? Grades for the 3rd 9 week grading period will be posted on Friday, March 20, 2020.


Question: What about student fines/fees?

Answer: All school fines and fees have been postponed at this time.


Question: What about high school spring final exam exemptions?

Answer: The attendance requirement for high school final exam exemptions for the second semester 2020, have been waived. The semester grade average and discipline exemption requirements remain intact.


Question: What about the STAAR/EOC exams?

Answer: Governor Abbott waived state law and requested a waiver from the United States Department of Education (USDE) for all testing requirements this year. STAAR will not be administered by TEA this year. We want to reassure our students and parents that graduation plans will not be negatively impacted by this emergency closure.


Question: Will meals continue for qualifying students?

Answer: Santa Fe ISD & Nutrition Services Department will be providing meals for all SFISD students who qualify for the federal meal program. Nutrition Services staff will have the meals set up in the drop-off/pickup area behind Barnett Elementary from 10:30 a.m. - 12:00 p.m. Enter Barnett Elementary (11818 FM 1764 Santa Fe, TX) from 1764 and drive to the rear of the building. We are planning additional options to continue to provide the Federal Meal Program through April 10, 2020. If a family would like to apply for the Federal Meal Program, please click this link Yum Nutrition Services, or you can email Michelle Skiles, Nutrition Services Supervisor, at michelle.skiles@sfisd.org.


Question: What if I need to pick up my child’s medication from a campus?

Answer: Parents needing to pick up their child's medication during the closure of school are asked to contact Jodi Nash, SFISD Lead Nurse, at jodi.nash@sfisd.org.


Question: What if my child needs important items from the campus?

Answer: Please contact your child’s campus to schedule a time.


Question: What about student and staff travel during the closure?

Answer: All student and staff travel is suspended through April 10, 2020 or until further notice. Travel includes field trips, conferences, competitions and all out-of-town trips.


Question: What about District events (prom, fine art performances, non-UIL competitive events, field trips, etc.)

Answer: Santa Fe ISD is following the Center for Disease Control and Prevention regarding social distancing. At this point, all District events scheduled from March 16, 2020, through April 10, 2020, have been postponed. These events may be re-scheduled upon our return. Events scheduled after April 10, 2020, have remained scheduled at this time. Social distancing involves actions taken by officials to stop or slow down the spread of a highly contagious disease to reduce the probability of person-to-person contact. We will carefully consider all factors of this changing situation when making decisions related to the health and safety of our students.


Question: What about UIL Competitive events?

Answer: The Athletic Department, Fine Arts and UIL Academic Competitions follow the rules and regulations set forth by the University Interscholastic League (UIL). At this time, UIL has suspended practices, rehearsals and competitive events for athletics, fine arts, and academic competitions through March 30th. As soon as any regulations are released by UIL, the District will post them on our website at www.sfisd.org.


Question: What about facility rentals?

Answer: All facilities are closed to outside rentals through Sunday, April 12, 2020 or until further notice. This includes rentals pertaining to after school programs, athletic rentals, fine art rentals and all others.


Question: What are the Santa Fe ISD cleaning procedures to minimize the spread of COVID-19?

Answer: As recommended by Center for Disease Control (CDC), performing routine environmental cleaning will safely disinfect school facilities. Santa Fe ISD custodial staff will continue to clean the schools throughout the school closure disinfecting all common touched areas including doorknobs, computers, desks, shared devices, faucets, and light switches. In addition, these same cleaning protocols were applied to all transportation vehicles. SFISD completed deep cleaning of all facilities during the week of March 9th. We will continue to perform these cleaning activities throughout the COVID-19 outbreak. The District will be utilizing an electrostatic misting machine to apply microscopic disinfectant at each campus weekly in addition to routine cleaning procedures. The District custodial staff will continue to follow CDC and Galveston County Health Department guidelines on deep cleaning of schools. We continue to stay in contact with our cleaning supply partners on how best to utilize their products to ensure long term disinfecting of our facilities.

 


Question: What is the possibility of the District closing for the remainder of the school year?

Answer: Our District continues to seek direction and guidance from the Center for Disease Control and Prevention (CDC) and local and state agencies. SFISD extended the suspension of normal District operations through Friday, April 10, 2020. It is our hope to return to normal operations based on guidance from public health officials.


Question: What can families do to keep students, staff and the community safe?

Answer: As health and wellness continues to be a focus in our community, we ask our parents, guardians, and the greater Santa Fe community to partner with us to ensure the health and safety of our students, staff and community. Continue to monitor your child’s health and practice social distancing when possible. By following these simple steps, the exposure of illness and the possibility of it spreading to our Santa Fe ISD families and the community is minimized.

 

There is currently no vaccine to prevent Coronavirus (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, the Center for Disease Control and Prevention (CDC) always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

 

• Avoid close contact with people who are sick.

• Avoid touching your eyes, nose, and mouth.

• Stay home when you are sick.

• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

o If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty